A ticketing system is the most common correspondence channel that web hosting providers offer to their clients. It is typically part of the billing account and is the easiest way to resolve a problem that takes a certain amount of time to examine or that needs to be forwarded to a system administrator. Thus, all replies supplied by either party will be kept in the same location in the event that somebody else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will need to sign in and out of no less than two accounts in order to execute a certain procedure or to reach the hosting company’s customer support staff. If you want to manage a handful of domains and each one is hosted in a different account, you will have to use even more accounts at the same time. Besides, it can take a considerable period of time for the provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while browsing your files or modifying different account settings. The ticketing system is being strictly monitored 24-7 by our client support team members and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to obtain assistance. In contrast with some other web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request information relating to any technical or billing problem. Also, you can read a collection of educative articles, which will help you handle the most common problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more convenient to manage everything from a single location, so we have integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every semi-dedicated server package. This will allow you to handle the communication with our client support staff together with your semi-dedicated server, which goes to say that you won’t have to memorize an additional log-in name for a separate admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks while you are browsing the content hosted in your semi-dedicated account. Besides, you can look through older tickets using an intelligent search box or have a look at relevant knowledge base articles, which contain solutions to commonly encountered issues. The built-in trouble ticket system is closely monitored 24x7 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you out.