Although this is not the mainaspect in order to distinguish a reliable cloud hosting company from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is a sign that you are not using the services of a one-person firm and that you'll be able to reach someone any time you need assistance. The telephone support for hosting services may vary from general to dedicated, so the problems which can be resolved through a phone call vary depending on the specific company. In most cases, these issues are more basic and feature billing or 1st level technical issues as more difficult matters generally require a support ticket where both you and the administrators can track the proceedings with a particular situation. However, being able to call your service provider can save you considerable time and efforts for the numerous small issues that will eventually show up when you manage your web hosting account.
Phone Support in Cloud Hosting
We believe that being able to communicate with a live agent is very important, for that reason we have three support lines around the globe (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours a day. If you consider acquiring one of our cloud hosting service, for example, you'll be able to call us and find more about our solutions before you order to be sure that we cover all of the system requirements for your web sites. Following your order, you'll be able to contact us about all the sales and billing issues you may experience, or get any type of general or basic technical info that you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you are not sure which package is appropriate for your sites, you'd like to find out more about the plan's specs or you need any other kind of info about our solutions, you're able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you already own an account, you are able to get in touch with us about general and sales matters, although we are often able to help with a number of tech issues as well. For strictly technical troubles you need to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if the issue requires longer time to be resolved or it needs to be escalated to our sysadmins.