The customer support that you can receive from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical trouble with an existing account. Timely and correct info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine web hosting supplier not from a reseller. When you acquire a hosting account through a company that does not own its servers and it cannot access them right away, it is very likely that you'll wait for a day or two in order to have an answer to your query, so your sites may remain offline for quite a while. However, a provider that provides different ways of communication and has a technical support crew that is available any time can assist you right away and help you minimize or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for our cloud hosting packages are twenty-four-seven, which means that you can forget all about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you already have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to choose the most suitable way to contact us based on where you are or what kind of device you're using. We're able to assist you for more or less any webhosting-related query that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get timely support, particularly if your website is not working as it should be for some reason. All of our Linux semi-dedicated service come with 24/7 customer and technical support, so that in case anything comes up, you are able to use a number of methods to contact us - phone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and common matters, so in case you do not have an account yet, for example, you are able to receive more information regarding our services, or we will help you with uncomplicated technical issues. The other two options are for solely tech matters or anything that's more time-consuming because it's more convenient to track the conversation between you and our technical support team. The guaranteed maximum response time for them is merely 1 hour, the actual one - 15-20 min, so you won't need to wait for a whole day to get assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you're a current customer and you require assistance with some technical issue that requires longer time to analyze or resolve, you can open a ticket through your billing account or you will be able to send an e-mail and we'll handle the problem and send you a reply within the hour. The response time is warranted 24/7, including weekends and holidays, however for most issues it takes less than 30 minutes to receive support. The support service covers your VPS plus all the pre-installed software it features, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from our company, you are able to get in touch with us anytime using several channels and the max time that you will need to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a tech matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you'd like to find out about our hosting services before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In the event that you'd like to have support for third-party software that you can't set up or run efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.