Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We offer a 1–hour response time guarantee for each ticket or e–mail that you submit to our customer service staff. We will swiftly answer all general inquiries and forward right away the matter to our server admins in case additional assistance is needed. If you order our Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • A Topflight Client Support Service

  • We will be at your disposal 24/7 to respond to any enquiries that you may have with regard to our Site Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also need support handling server admin procedures, you can have a glimpse at our Managed Servers package, which includes data backup hard disk storage space, Operating System updates every week, server monitoring and rebooting services, as well as installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated server includes our cost–free Site Control Panel, which boasts an in–depth knowledge base and a selection of step–by–step video tutorials. Whenever you require help while working with the Site Control Panel, just press the Videos or Help buttons located in the top right corner.