Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Site Control Panel you can find an exhaustive Help section featuring many how–to articles and regularly asked questions. They are compiled by our support team of seasoned technicians. Simply type in your question and our intelligent software will give you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • We have compiled a selection of instructional video tutorials that visually display how to deal with a common problem connected to your cloud hosting service account. You will find the video clips in the Help Center.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 technical support service and include a 1–hour response time guarantee. Our accomplished tech support engineers will be available to you 24–7–365 and will sort out any issue that you could possibly stumble upon within less than sixty minutes after the helpdesk ticket submission. In the majority of cases, a response will be provided to you in less than 20 minutes.