Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Our crew of service technicians will try their best to answer to your support needs in up to 1 hour. If, however, the issue you have encountered needs assistance from the Administrators’ =Department,= we will address the ticket to the administrator in charge and will post a note to let you know.

  • Top quality support service

  • Qualified Customer Assist Service

  • We give you 24x7 client help via a lightning fast ticket solution incorporated into your Control Panel. You can easily contact us all the time about any of the software applications that come pre–configured on your virtual server, including the desired OS, the server administration panel and our custom produced Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Site Control Panel that comes free with your VPS offers you an internal knowledge base. You can find a bunch of in–depth how–to posts and an array of step–by–step video classes that demonstrate all the normal website supervision duties. You can view them by clicking on the Help or Video control keys in the top right side of each Control Panel section.